Hotel Front Desk Agent

ARK; Prattville (AL); Vor Ort; USD 12.000 - 19.000; Vollzeit

Zusammenfassung

ARK is seeking a positive front desk agent to deliver an exceptional guest experience at our Prattville property. You will greet guests, manage their information, distribute keys and room assignments, and answer general inquiries to ensure an excellent stay.

The role emphasizes strong communication, a solid work ethic, and a commitment to guest satisfaction in a fast-paced hotel environment.

Qualifikationen

• 1 year of hospitality experience as a front desk agent or similar preferred.
• High school diploma, GED, or equivalent.
• Proficient with phone calls and handling stressful situations.

Aufgaben

• Greet guests, check them in and out with correct keys and room numbers.
• Coordinate with housekeeping to ensure rooms are ready.
• Answer calls and inquiries about bookings, rates, amenities and rewards.
• Maintain accurate guest information and routine bookkeeping.
• Address guest complaints as needed.

Kenntnisse

Interpersonal skills

Customer service

Time management

Organizational skills

Ausbildung

High school diploma

GED

Equivalent

Tools

Microsoft Office

Reservation management systems

Jobbeschreibung

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation: $13 - $14.50 hourly

Qualifications

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school diploma, GED, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed