Hotel Front Desk Clerk

LaQuinta Inn and Suites Unversity Parkway Orem Ut; Orem (UT); On-site; USD 20,664 - 22,041; Full time

Job summary

Join a dynamic team at a leading hotel where you'll play a crucial role in creating memorable experiences for guests. As a Hotel Front Desk Agent, you'll be the first point of contact, welcoming visitors with a warm smile and ensuring their stay is exceptional. From managing bookings to addressing guest needs, this position requires strong communication skills and a commitment to service excellence. If you're a team player with a passion for hospitality, this opportunity offers a rewarding environment where your contributions matter. Embrace the chance to grow in a supportive atmosphere while making a difference in guests' lives every day.

Qualifications

• 1 year experience in hospitality as a front desk agent or similar role.
• Excellent customer service and interpersonal skills required.

Responsibilities

• Welcome and register guests, manage check-ins and check-outs.
• Handle customer inquiries and complaints effectively.
• Coordinate with housekeeping for guest accommodations.

Skills

Microsoft Office

Reservation Management Systems

Customer Service

Time Management

Interpersonal Skills

Education

High School Diploma or GED

Job description

We’re looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! We need good team players!

Responsibilities:

1. Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
2. Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.
3. Connect with the housekeeping department to ensure guest accommodations are ready.
4. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
5. Handle customer complaints as necessary.
6. Be a team player and when someone calls in sick or goes on vacation all staff needs to come together to help cover the shifts.

Qualifications:

1. Exhibits working knowledge of Microsoft Office and reservation management systems.
2. High school diploma, GED, or equivalent.
3. 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
4. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
5. Comfortable taking telephone calls and mitigating stressful situations.

Compensation:

$15 - $16 hourly