Hotel Front Desk Receptionist

Aloft Austin Northwest; Austin (TX); On-site; USD 17,047 - 24,280; Part time

Job summary

Aloft Austin Northwest is seeking a Hotel Front Desk Agent to provide an exceptional guest experience. Responsibilities include checking guests in and out, managing room bookings, and ensuring all guest information is accurate.

The ideal candidate will have strong customer service skills and at least one year of experience in hospitality. Compensation starts at $15 hourly, and a warm welcome is a must to enhance our guests' stay.

Qualifications

• At least one year of hospitality industry experience preferred.
• Well-versed in handling stressful situations and customer interactions.

Responsibilities

• Manage guest check-ins and check-outs effectively.
• Communicate with housekeeping about room readiness.
• Ensure accurate bookkeeping of guest accounts.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

Overview

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Communicate with housekeeping to make sure guest rooms are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent

Compensation

$15 hourly