Front Desk Agent

Mary Dickson; Newark (DE); On-site; USD 19,320 - 27,517; Full time

Job summary

Embassy Suites by Hilton Newark Wilmington South is seeking a Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include greeting guests, managing bookings, answering inquiries, and ensuring guest satisfaction. Ideal candidates have excellent communication, organizational skills, and at least one year of experience in the hotel industry. This position offers a compensation of $17 per hour.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Well-versed in taking telephone calls and handling stressful situations.

Responsibilities

• Answer incoming calls and questions about guests’ needs.
• Communicate with housekeeping to ensure guest rooms are ready.
• Greet, check-in, and check-out guests when they arrive.
• Keep accurate records of all hotel guest account information.
• Handle customer complaints as necessary.

Skills

Communication skills

Customer service skills

Time management skills

Organizational skills

Interpersonal skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
• Communicate with housekeeping to make sure guest rooms are ready.
• Greet, check‑in, and check‑out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
• Bookkeeping: keep accurate records of all hotel guest account information.
• Handle customer complaints as necessary.

Qualifications

• Well‑versed in taking telephone calls and handling stressful situations.
• High school graduate, GED recipient, or equivalent.
• Exhibits working knowledge of Microsoft Office and reservation management systems.
• 1+ year of hotel industry experience or related job preferred.
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.

Compensation: $17 per hour.