Hotel Front Desk Receptionist

Sleep Inn & Mainstay Suites Cartersville -Emerson; Emerson (GA); On-site; USD 15,343 - 21,852; Part time

Job summary

Sleep Inn & Mainstay Suites Cartersville -Emerson is seeking a positive and professional hotel front desk agent to deliver exceptional experiences to our guests. In this role, you'll welcome guests, manage their accounts, and ensure their inquiries are addressed promptly.

The ideal candidate will have strong communication skills, excellent time management, and at least 1 year of experience in hospitality. The position offers a competitive compensation of $13.50 hourly.

Qualifications

• 1 year of experience in the hospitality industry as a front desk agent or similar role.
• Ability to troubleshoot stressful situations and provide excellent customer service.

Responsibilities

• Field customer complaints when necessary.
• Bookkeeping: maintain accurate guest account records.
• Handle room bookings and answer guest inquiries.
• Check guests in and out, providing correct room assignments.
• Coordinate with housekeeping to ensure rooms are ready.

Skills

Excellent time management skills

Organizational skills

Customer service skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Overview

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Responsibilities

• Field customer complaints when necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring correct keys and room numbers
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Preferred: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist
• Must have graduated high school, received a GED or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Experience answering telephone calls and troubleshooting stressful situations

Compensation

$13.50 hourly