Hotel Front Desk Receptionist

Hilton Santa Cruz Scotts Valley; Santa Cruz (CA); On-site; USD 20,664 - 28,929; Full time

Job summary

Hilton Santa Cruz Scotts Valley is seeking a personable front desk agent to welcome guests, manage bookings, and handle inquiries. You will record guest information, process check-ins/outs, and help resolve issues to ensure a positive stay.

Ideal candidates have strong communication, are comfortable with phone calls, and can manage multiple tasks with accuracy. Previous hotel experience is preferred and familiarity with reservation systems is a plus.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Strong customer service and interpersonal skills.
• High school diploma, GED, or equivalent.
• Comfortable taking telephone calls and mitigating stressful situations.
• Exhibits working knowledge of Microsoft Office and reservation management systems.

Responsibilities

• Greet, check-in, and check out guests; distribute keys and room assignments; record credit card information.
• Mitigate customer complaints as needed.
• Handle calls, online and in-person booking requests, and answer questions about rates, rooms, amenities, rewards programs, and special requests.
• General bookkeeping: ensure guest account information is accurate and up-to-date.
• Communicate with housekeeping to ensure rooms are ready.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Mitigate customer complaints as needed
• Take incoming calls, online and in‑person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up‑to‑date
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems

Compensation: $18 per hour