Hotel Front Desk Receptionist

Residence inn by Marriott Los Angeles LAX; Los Angeles (CA); On-site; USD 36,850 - 37,539; Part time

Job summary

Residence inn by Marriott Los Angeles LAX is seeking a professional hotel front desk agent to provide an exceptional experience for our guests. Responsibilities include welcoming guests, managing bookings, and ensuring guest satisfaction. Ideal candidates should possess strong communication and customer service skills.

The position offers $26.75 - $27.25 hourly compensation. Qualifications include a high school diploma, a year of hospitality experience, and proficiency in Microsoft Office and reservation systems.

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent or similar role.
• Comfortable taking telephone calls and handling stressful situations.
• Strong work ethic and commitment to guest satisfaction.

Responsibilities

• Ensure all hotel guest account information is accurate and up-to-date.
• Coordinate with housekeeping to prepare rooms for new guests.
• Handle customer complaints effectively.
• Answer calls and inquiries regarding guests’ needs and bookings.
• Check-in and check-out guests, providing keys and recording information.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Welcome, register, check-in, and check-out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school diploma, GED, or equivalent

Compensation

$26.75 - $27.25 hourly