Parts Specialist: Customer Service Pro with Growth & Benefits

O'Reilly Auto Parts; Norwich (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Stock Purchase Plan

401(k) with Employer Contributions

Starting Day One Medical, Dental, &amp

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers, support store management, and help with daily operations.

The role emphasizes courteous customer interactions, knowledge of parts, and ability to process payments while maintaining store standards. Bilingual candidates are encouraged to apply, and intrastate responsibilities may include occasional delivery tasks.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Multitask, handling customers on the phone and in-store at the same time.
• Familiar with automotive parts and related sales or service knowledge (ASE certification preferred).

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist installers and professional customers as needed.
• Handle cash, checks, and credit card transactions accurately.
• Maintain and secure cash drawer; process exchanges and returns per policy.
• Perform stock updates, planogram changes, and store maintenance tasks.

Skills

Customer service

Multitasking

Bilingual (Spanish)

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers, support store management, and help with daily operations.

The role emphasizes courteous customer interactions, knowledge of parts, and ability to process payments while maintaining store standards. Bilingual candidates are encouraged to apply, and intrastate responsibilities may include occasional delivery tasks.