Parts Specialist — Customer Service & Automotive Support

O'Reilly Auto Parts; Kilmarnock (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with employer contributions

Health insurance (Medical, Dental, & V

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level customer service to retail and installer customers. You will greet customers, assist with product selections, handle transactions, and support store management with daily tasks.

Bilingual candidates are encouraged to apply and opportunities for growth are offered. The role involves stocking, cleaning, and performing various in-store services, with occasional delivery duties when needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).
• ASE certification is preferred for automotive parts professionals.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist professional customers and drive sales relationships.
• Handle cash and card transactions, payments, returns and exchanges.
• Respond to customer inquiries and resolve complaints.
• Stock shelves, manage planograms, and maintain store appearance.
• Perform in-store services and assist with deliveries as needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish desirable

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level customer service to retail and installer customers. You will greet customers, assist with product selections, handle transactions, and support store management with daily tasks.

Bilingual candidates are encouraged to apply and opportunities for growth are offered. The role involves stocking, cleaning, and performing various in-store services, with occasional delivery duties when needed.