Parts Specialist — Bilingual Customer Care & Growth

O'Reilly Auto Parts; Fate (TX); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive wages

401k with employer contributions

Starting Day One Medical, Dental, & V​

Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Résumé du poste

O'Reilly Auto Parts seeks a Parts Specialist to provide high-level service to retail and installer customers while supporting store management in assigned tasks. Bilingual candidates are encouraged to apply and may assist professional customers as needed.

The role includes cash handling, returns processing, and in-store services where permitted by state laws. Essential duties cover customer greetings, applying service programs, answering calls, price lookups, and recommending related items.

Qualifications

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Responsabilités

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.)
• Greet customers and assist them in selecting merchandise
• Assist with serving professional customers and installers as needed
• Answer store phone calls per policy, lookup parts and quote prices
• Process transactions, returns, and exchanges per policy
• Resolve customer complaints in a friendly manner
• Assist with stock planning, planogram updates, and shelf replenishment
• Perform daily operational tasks and stock counts as needed
• Operate store equipment after training and compliance
• Provide in-store services (e.g., wipers, batteries, headlights) where allowed
• Occasionally drive a delivery vehicle as needed

Connaissances

Customer service

Multitasking

Bilingual

Description du poste

O'Reilly Auto Parts seeks a Parts Specialist to provide high-level service to retail and installer customers while supporting store management in assigned tasks. Bilingual candidates are encouraged to apply and may assist professional customers as needed.

The role includes cash handling, returns processing, and in-store services where permitted by state laws. Essential duties cover customer greetings, applying service programs, answering calls, price lookups, and recommending related items.