Parts Specialist: Top-Notch Customer Service & Growth

O'Reilly Auto Enterprises, LLC; Gresham (OR); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Tuition assistance

401(k) with employer contributions

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

The role involves greeting customers, assisting with merchandise selection, handling transactions, and contributing to stock, planograms, and service initiatives. Training will be provided for equipment and processes.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail and installer customers and assist with merchandise selection.
• Process exchanges and returns for credit per policy.
• Handle cash, checks, and credit card transactions accurately.
• Answer store phone calls and look up parts and prices per policy.
• Assist with planogram updates, stocking shelves, and environment upkeep.
• Perform in-store services (e.g., wipers, batteries) as trained and allowed by law.
• Occasionally drive a delivery vehicle when needed.
• Support store management and other duties as assigned.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

The role involves greeting customers, assisting with merchandise selection, handling transactions, and contributing to stock, planograms, and service initiatives. Training will be provided for equipment and processes.