Parts Expert: High-Volume Customer Solutions Specialist

Parts Town; Fort Wayne (IN); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly profit-sharing bonus

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401k with match

Paid time off

Paid holidays

Parental leave

Professional development

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a team delivering top-notch customer service and upholding Parts Town's high standards through excellent communication and meticulous attention to detail.

A minimum of 1 year in customer service, proficiency in English, and reliable home internet are required.

Qualifications

• At least 1 year of experience in a face-to-face or phone-based customer service role.
• Stellar organizational, multi-tasking, and computer skills.
• Friendly, helpful demeanor and strong communication.

Responsibilities

• Handle a high volume of inbound customer interactions daily (phone and email).
• Process customer requests including order entry, status updates, pricing, and returns.
• Collaborate with customers, manufacturers, and internal departments to meet needs.

Skills

Customer service

Organization

Multi-tasking

Communication

English (written and verbal)

Team player

Bilingual (a plus)

Tools

MS Office

Job description

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a team delivering top-notch customer service and upholding Parts Town's high standards through excellent communication and meticulous attention to detail.

A minimum of 1 year in customer service, proficiency in English, and reliable home internet are required.