Parts Expert: Fast-Paced Customer Solutions Pro

Parts Town, LLC; City of Plattsburgh, Addison, Fort Wayne (NY, IL, IN); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Team member appreciation events and  -

Monthly IT stipend

Casual dress code

On-demand pay options: Access your pay

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Paid sick time off

Paid holidays

Paid parental leave

Professional development opportunities

Job summary

Parts Town, LLC is seeking a Customer Solutions Specialist (Parts Expert) to join a fast-growing team. You will handle a high volume of inbound calls and emails, assist with pricing and quotes, identify parts, and manage shipping and returns while upholding Parts Town’s high-quality standards.

You will collaborate with customers, manufacturers, and internal teams, requiring excellent communication and meticulous attention to detail.

Qualifications

• 1 year of experience in a face-to-face or over-the-phone customer service role.
• Stellar organizational and multi-tasking skills; proficient computer skills.

Responsibilities

• Handle a high volume of inbound customer interactions daily: approximately 50-70 phone calls/day and steady emails, delivering an exceptional customer experience.
• Process customer requests including order entry, order status updates, part number identification, pricing and availability, returns, etc.
• Collaborate with customers, manufacturers, and internal departments to address customer needs and ensure satisfaction.

Skills

Customer service

Multitasking

MS Office

English (written and verbal)

Tools

MS Office

Job description

Parts Town, LLC is seeking a Customer Solutions Specialist (Parts Expert) to join a fast-growing team. You will handle a high volume of inbound calls and emails, assist with pricing and quotes, identify parts, and manage shipping and returns while upholding Parts Town’s high-quality standards.

You will collaborate with customers, manufacturers, and internal teams, requiring excellent communication and meticulous attention to detail.