Customer Solutions Specialist - Hybrid & Profit-Sharing Team

Parts Town; United States; Hybrid; USD 37.000 - 50.000; Vollzeit

Benefits dieser Stelle

Parts Town Pride – virtual tour and文化

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and認識

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health, dental, vision, 401k withmatch

Zusammenfassung

Parts Town is hiring a Customer Solutions Specialist (Parts Expert) to assist with pricing, quotes, parts identification, shipping, tracking, and returns. You’ll join a team delivering top-notch customer service, upholding high-quality standards and exceeding expectations daily.

Ideal candidates have at least 1 year in customer service, strong communication, and solid computer skills; English proficiency required; hybrid schedule with some training shifts.

Qualifikationen

• Stellar communication skills and attention to detail required.
• Experience in customer service preferred; ability to handle high-volume interactions.

Aufgaben

• Handle a high volume of inbound customer interactions daily (phone and email).
• Process customer requests: order entry, status updates, pricing, availability, returns.
• Collaborate with customers, manufacturers, and internal departments to meet needs.

Kenntnisse

Communication skills

Attention to detail

MS Office

Bilingual helpful

Strong phone handling

Tools

MS Office

Jobbeschreibung

Parts Town is hiring a Customer Solutions Specialist (Parts Expert) to assist with pricing, quotes, parts identification, shipping, tracking, and returns. You’ll join a team delivering top-notch customer service, upholding high-quality standards and exceeding expectations daily.

Ideal candidates have at least 1 year in customer service, strong communication, and solid computer skills; English proficiency required; hybrid schedule with some training shifts.