Parts Expert: High-Volume Customer Solutions

Parts Town, LLC; Litchfield Park (AZ); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Team events

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401(k) with match

EAP

Paid time off

Paid holidays

Parental leave

Professional development

Job summary

Parts Town, LLC is hiring a Customer Solutions Specialist to join our fast-growing team in the United States. You will handle high-volume customer interactions, assist with pricing and quotes, and identify parts to ensure accurate orders. Excellent communication and attention to detail are essential.

Work with manufacturers and internal departments to resolve issues, process requests, and deliver exceptional service while upholding our core values and quality standards.

Qualifications

• At least 1 year of customer service experience.
• Strong organizational and multi-tasking skills.
• Comfort with high-volume calls and fast-paced environments.
• Proficiency with MS Office and a reliable home internet connection.
• Positive, team-oriented attitude and excellent English communication.

Responsibilities

• Handle a high volume of inbound interactions (50–70 calls/day) and email flow with stellar service.
• Process requests: order entry, status updates, part identification, pricing, returns.
• Collaborate with customers, manufacturers, and internal teams to meet needs and resolve issues.

Skills

Customer service

Multi-tasking

MS Office

English fluency

Job description

Parts Town, LLC is hiring a Customer Solutions Specialist to join our fast-growing team in the United States. You will handle high-volume customer interactions, assist with pricing and quotes, and identify parts to ensure accurate orders. Excellent communication and attention to detail are essential.

Work with manufacturers and internal departments to resolve issues, process requests, and deliver exceptional service while upholding our core values and quality standards.