Customer Solutions Specialist: Parts Expert

86 Repairs; Litchfield Park (AZ); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Parts Town Pride

Profit-sharing bonus

Hybrid work schedule

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to handle pricing, quotes, parts identification, shipping, tracking and returns. You will join a team that delivers top-notch service while upholding Parts Town’s quality standards.

Strong communication and attention to detail are essential. Expect a high-volume, fast-paced environment with a hybrid schedule and comprehensive benefits, including health insurance, 401(k) with match, and paid time off.

Qualifications

• 1+ year of experience in a face-to-face or phone-based customer service role.
• Excellent organizational and multi-tasking skills.
• Ability to handle high-volume calls with a positive, helpful attitude.
• Proficient in MS Office; reliable home internet connection.

Responsibilities

• Handle a high volume of inbound interactions (phone and email) and deliver exceptional service.
• Process requests: order entry, order status, pricing, eligibility checks, returns.
• Collaborate with customers, manufacturers, and internal teams to meet needs.

Skills

Customer service

Communication

MS Office

English proficiency

Time management

Tools

MS Office

Job description

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to handle pricing, quotes, parts identification, shipping, tracking and returns. You will join a team that delivers top-notch service while upholding Parts Town’s quality standards.

Strong communication and attention to detail are essential. Expect a high-volume, fast-paced environment with a hybrid schedule and comprehensive benefits, including health insurance, 401(k) with match, and paid time off.