Parts Solutions Specialist — Hybrid Customer Support

Parts Town; Parc (NY); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and 
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Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Paid sick time off

Paid holidays

Paid parental leave

Professional development opportunities

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to assist with pricing, quote generation, parts identification, shipping, tracking and returns, while delivering top-notch customer service with keen attention to detail.

You will join a team handling high-volume calls and emails, collaborating with manufacturers and internal teams to uphold Parts Town’s high-quality standards and consistently exceed customer expectations.

Qualifications

• At least 1 year of customer service experience (in person or over the phone).
• Strong communication and organizational skills.
• Proficient in English (written and verbal); bilingual is a plus.

Responsibilities

• Assist with pricing, quote generation, parts identification, shipping, tracking, and returns.
• Handle a high volume of inbound calls (50-70/day) and emails while delivering excellent customer experience.
• Collaborate with customers, manufacturers, and internal departments to meet customer needs.

Skills

Customer service

Communication skills

Organizational skills

English proficiency

Tools

MS Office

Job description

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to assist with pricing, quote generation, parts identification, shipping, tracking and returns, while delivering top-notch customer service with keen attention to detail.

You will join a team handling high-volume calls and emails, collaborating with manufacturers and internal teams to uphold Parts Town’s high-quality standards and consistently exceed customer expectations.