Parts Expert — High-Volume Customer Solutions

Parts Town, LLC; Fort Wayne (IN); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Job summary

Parts Town, LLC in Fort Wayne, IN is seeking a Customer Solutions Specialist (Parts Expert) to assist with pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team that delivers top-notch customer service, upholding Parts Town’s high-quality standards and going above and beyond for customers.

Ideal candidates have at least 1 year of customer service experience, strong organizational and computer skills, and excellent English communication.

Qualifications

• At least 1 year of experience in a face-to-face or over the phone customer service role.
• Strong organizational and multi-tasking skills.
• Able to handle a high volume of calls with a friendly, helpful demeanor.
• Proficient in English (written and verbal).
• Proficiency with MS Office and a reliable high-speed internet connection.

Responsibilities

• Handle a high volume of inbound customer interactions daily (phone and email), delivering exceptional service.
• Process customer requests including order entry, status updates, part number identification, pricing and returns.
• Collaborate with customers, manufacturers, and internal teams to meet customer needs.

Skills

Customer service

Organizational skills

Multitasking

Computer skills

MS Office

Internet at home

English proficiency

Team player

Communication skills

Tools

MS Office

Job description

Parts Town, LLC in Fort Wayne, IN is seeking a Customer Solutions Specialist (Parts Expert) to assist with pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team that delivers top-notch customer service, upholding Parts Town’s high-quality standards and going above and beyond for customers.

Ideal candidates have at least 1 year of customer service experience, strong organizational and computer skills, and excellent English communication.