Hybrid Customer Solutions Specialist (Parts Expert)

Parts Town; City of Plattsburgh (NY); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Parts Town Pride – virtual tour & 

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and  &

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options: Access your pay

Health, dental and vision insurance; 1

401k with match; EAP; paid time off; 

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) in the United States to assist with pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team that delivers top-notch customer service and upholds Parts Town’s high-quality standards.

The role requires strong communication, at least 1 year of customer service experience, and proficiency in English. You will handle 50–70 calls daily and a steady flow of emails, while maintaining a friendly,

Qualifications

• Minimum 1 year of experience in face-to-face or phone-based customer service.
• Strong organizational and multi-tasking abilities.
• Comfort with high-volume inbound calls and emails.
• Proficient in MS Office and basic computer skills.

Responsibilities

• Handle a high volume of inbound customer interactions daily (phone and email) delivering excellent service.
• Process customer requests including order entry, status updates, pricing and returns.
• Collaborate with customers, manufacturers, and internal teams to meet needs.

Skills

Customer service

Communication

Multitasking

English proficiency

Tools

MS Office

Job description

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) in the United States to assist with pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team that delivers top-notch customer service and upholds Parts Town’s high-quality standards.

The role requires strong communication, at least 1 year of customer service experience, and proficiency in English. You will handle 50–70 calls daily and a steady flow of emails, while maintaining a friendly,