Customer Solutions Pro - Hybrid, Profit-Sharing, Growth

Parts Town; Fort Wayne (IN); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Parts Town Pride – virtual tour and文化

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and認定

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k with match

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to support pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team delivering top-notch service while upholding quality standards and exceeding customer expectations daily.

The role requires stellar communication and attention to detail to handle a high volume of inquiries by phone and email. Training runs on EST with some shift flexibility.

Qualifications

• 1+ year of customer service experience (in person or via phone) required.
• Strong communication and listening skills with a positive, patient approach.
• Excellent organizational and multi-tasking abilities; comfortable with computer use.

Responsibilities

• Handle a high volume of inbound customer interactions (phone and email).
• Process customer requests including order entry, status updates, pricing, returns, and part identification.
• Collaborate with customers, manufacturers, and internal teams to meet customer needs.

Skills

Customer service

Phone support

Communication skills

Attention to detail

English proficiency

Multitasking

Education

Tools

MS Office

Job description

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to support pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team delivering top-notch service while upholding quality standards and exceeding customer expectations daily.

The role requires stellar communication and attention to detail to handle a high volume of inquiries by phone and email. Training runs on EST with some shift flexibility.