Parts Customer Care Specialist

Crown; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Crown Equipment Corporation in Wisconsin seeks a Customer Service Representative to handle parts calls, process orders, and support inventory control. You will build relationships with customers, vendors, and Crown factories, ensuring smooth parts fulfillment and timely communication.

Qualifications include a high school diploma, a valid driver's license, and strong communication skills. This is an on-site role in Madison, WI with opportunities to contribute to a nationwide service network.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and good driving record.
• Preferred: strong verbal and written communication and interpersonal skills.
• Team-oriented with the ability to collaborate across departments.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma

Job description

Crown Equipment Corporation in Wisconsin seeks a Customer Service Representative to handle parts calls, process orders, and support inventory control. You will build relationships with customers, vendors, and Crown factories, ensuring smooth parts fulfillment and timely communication.

Qualifications include a high school diploma, a valid driver's license, and strong communication skills. This is an on-site role in Madison, WI with opportunities to contribute to a nationwide service network.