Parts Customer Care Specialist

Crown; Fort Wayne (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Crown Equipment Corporation in Fort Wayne, IN is seeking a Customer Service/Parts Associate to support our parts and service network. You will answer calls, pull and stock parts, and coordinate with Crown factories and vendors.

This role emphasizes reliable communication and teamwork, with responsibilities including order processing, inventory control, and maintaining customer relationships. We offer a full-time position with benefits.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with clean record.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and process incoming parts calls.
• Pull orders, receive and stock parts.
• Order parts and work with Crown factories and vendors.
• Monitor customer satisfaction and respond to concerns.
• Maintain direct contact with customers.
• Process paperwork.
• Inventory control including cycle counts.

Skills

Verbal comms

Written comms

Interpersonal

Organizational

Numerical

Computer skills

Inventory control

Lift truck exp

Teamwork

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation in Fort Wayne, IN is seeking a Customer Service/Parts Associate to support our parts and service network. You will answer calls, pull and stock parts, and coordinate with Crown factories and vendors.

This role emphasizes reliable communication and teamwork, with responsibilities including order processing, inventory control, and maintaining customer relationships. We offer a full-time position with benefits.