Parts Customer Care Specialist

Crown Equipment Corporation; Madison (WI); On-site; USD 21,000 - 32,000; Full time

Job summary

Crown Equipment Corporation is hiring a Parts Customer Care Rep in Madison, WI. You will answer and process incoming parts calls from customers and service technicians, pull orders, receive and stock parts, and develop relationships with Crown factory and outside vendors to ensure timely parts supply.

You will also enhance customer retention by monitoring satisfaction with parts support and responding to customer concerns, while maintaining direct contact with current and prospective customers.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with good driving record.
• Good verbal and written communication skills.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and responding to concerns.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Team player

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation is hiring a Parts Customer Care Rep in Madison, WI. You will answer and process incoming parts calls from customers and service technicians, pull orders, receive and stock parts, and develop relationships with Crown factory and outside vendors to ensure timely parts supply.

You will also enhance customer retention by monitoring satisfaction with parts support and responding to customer concerns, while maintaining direct contact with current and prospective customers.