Parts Support Specialist — Customer Care

Crown Equipment Corporation; Arlington (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Paid Holidays and Vacation

Job summary

Crown Equipment Corporation is seeking a Customer Service/Parts Associate to support customers and technicians with parts orders and quotes. You will maintain inventories, process calls, and build relationships with Crown factory and vendors.

Ideal candidates have a high school diploma, a valid driver’s license, and strong communication and organizational skills to ensure accurate processing and timely responses across multiple channels.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and good driving record required.
• Good verbal and written communication, interpersonal and organizational skills expected.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring satisfaction with parts support and responding to concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation is seeking a Customer Service/Parts Associate to support customers and technicians with parts orders and quotes. You will maintain inventories, process calls, and build relationships with Crown factory and vendors.

Ideal candidates have a high school diploma, a valid driver’s license, and strong communication and organizational skills to ensure accurate processing and timely responses across multiple channels.