Parts Customer Care Specialist

Crown Equipment Corporation; Joliet (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Health/dental/vision

401K plan

Paid holidays

Paid vacation

Parental leave

Tuition reimbursement

Job summary

Crown Equipment Corporation, a leading lift truck manufacturer, is seeking a Parts Customer Care Rep in Joliet, IL. The role focuses on answering calls, processing orders, stocking parts, and building relationships with Crown factory and vendors to ensure accurate parts delivery and service excellence.

Ideal candidates have a high school diploma, a valid driver's license, and strong communication skills. The company offers competitive wages, comprehensive benefits, and opportunities to

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with a good driving record is required.
• Parts or inventory control experience and lift truck industry experience are preferred.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Teamwork

Numerical reasoning

Computer skills

Inventory control

Lift truck experience

Education

High school diploma or equivalent

Valid driver’s license

Job description

Crown Equipment Corporation, a leading lift truck manufacturer, is seeking a Parts Customer Care Rep in Joliet, IL. The role focuses on answering calls, processing orders, stocking parts, and building relationships with Crown factory and vendors to ensure accurate parts delivery and service excellence.

Ideal candidates have a high school diploma, a valid driver's license, and strong communication skills. The company offers competitive wages, comprehensive benefits, and opportunities to