Parts Customer Care Rep

Crown Equipment Corporation; Madison (WI); On-site; USD 21,000 - 32,000; Full time

Job summary

Crown Equipment Corporation is hiring a Parts Customer Care Rep in Madison, WI. You will answer and process incoming parts calls from customers and service technicians, pull orders, receive and stock parts, and develop relationships with Crown factory and outside vendors to ensure timely parts supply.

You will also enhance customer retention by monitoring satisfaction with parts support and responding to customer concerns, while maintaining direct contact with current and prospective customers.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with good driving record.
• Good verbal and written communication skills.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and responding to concerns.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Team player

Education

High school diploma or equivalent

Job description

Parts Customer Care Rep

Location:

Madison, WI, US, 53718

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

• Answer and process incoming parts calls from customers and service technicians.

• Pull orders, receive and put up stock.

• Order parts and develop relationships with Crown factory and outside vendors.

• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.

• Maintain direct contact with current and prospective customers.

• Prepare customer quotes.

• Process paperwork.

• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent

• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills

• Parts or inventory control experience and lift truck industry experience preferred

• Ability to work in a team environment

If you have any questions regarding this Job Requisition, please contact Justin Knoble at extension 79208.

EOE Veterans/Disabilities