Parts Customer Care Specialist

Crown; Oakland (NJ); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a customer service representative to support parts calls from customers and service technicians, manage stock, and build vendor relationships. You will handle order processing, inventory tasks, and direct customer communications in a fast-paced environment.

The role emphasizes accurate paperwork, cycle counts, and proactive problem solving to improve satisfaction and loyalty across Crown's service network.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and good driving record.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Tools

Lift truck experience

Inventory control experience

Job description

Crown Equipment Corporation is seeking a customer service representative to support parts calls from customers and service technicians, manage stock, and build vendor relationships. You will handle order processing, inventory tasks, and direct customer communications in a fast-paced environment.

The role emphasizes accurate paperwork, cycle counts, and proactive problem solving to improve satisfaction and loyalty across Crown's service network.