Parts Customer Care Representative

Crown Equipment Corporation; Stow (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Paid Parental Leave

Paid Vacation

Job summary

Crown Equipment Corporation, a global leader in lift truck manufacturing, seeks a detail-oriented parts/customer service associate in the United States. You will handle incoming parts inquiries, process orders, pull and stock parts, and build strong relationships with Crown factories and external vendors.

The role emphasizes customer service, accurate paperwork, and inventory control. A valid driver's license and reliable teamwork are required for full-time employment with a comprehensive

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license is required.
• Excellent verbal and written communication and teamwork are essential.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Tools

Inventory control systems

Job description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment

Customer Service Representative, Outside Sales, Warehouse, Customer Service, Sales, Manufacturing