Parts Customer Care Rep

Crown Equipment Southeast Asia; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Crown Equipment Corporation in Wisconsin seeks a Customer Service Representative to handle parts calls, process orders, and support inventory control. You will build relationships with customers, vendors, and Crown factories, ensuring smooth parts fulfillment and timely communication.

Qualifications include a high school diploma, a valid driver's license, and strong communication skills. This is an on-site role in Madison, WI with opportunities to contribute to a nationwide service network.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and good driving record.
• Preferred: strong verbal and written communication and interpersonal skills.
• Team-oriented with the ability to collaborate across departments.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma

Job description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

If you have any questions regarding this Job Requisition, please contact Justin Knoble at extension 79208.

EOE Veterans/Disabilities

Job Segment: Customer Service Representative, Outside Sales, Warehouse, Customer Service, Sales, Manufacturing