Partner Success Manager: Activation & Onboarding

Visa Hunt; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health & wellness stipend

Intra-office travel budget

Weekly coffee stipend

Job summary

Ramp is seeking a Customer Success Manager on the Partnerships team to own activation, growth, and retention for partner-referred customers. As an early team member, you will help shape the Partner Success program and define scalable implementation motions to drive activation and retention.

You will build strong, long-term partner relationships, onboard and educate partners on Ramp's product suite, and collaborate with Engineering and Product to translate feedback into improvements.

Qualifications

• Minimum 3 years in customer success, partnerships, or related roles.
• Familiarity with partner ecosystem operations and advisor capabilities.
• Strong project and time management skills.
• Excellent verbal and written communication abilities.
• Experience partnering with Product and Engineering to share feedback.

Responsibilities

• Build and maintain long-term relationships with key partners (Accounting, Private Equity, Venture Capital).
• Serve as trusted advisor, understanding partner models, goals, and challenges.
• Develop and deliver partner onboarding and education on Ramp integrations.
• Collaborate with partners to drive scalable onboarding and activation.

Skills

3+ years experience

Partnership ecosystem

Project management

Time management

Verbal and written comms

Cross-functional collaboration

Technical feedback with Eng/Prod

Customer needs anticipation

Adaptability in fast-paced env

Job description

Ramp is seeking a Customer Success Manager on the Partnerships team to own activation, growth, and retention for partner-referred customers. As an early team member, you will help shape the Partner Success program and define scalable implementation motions to drive activation and retention.

You will build strong, long-term partner relationships, onboard and educate partners on Ramp's product suite, and collaborate with Engineering and Product to translate feedback into improvements.