Senior Onboarding & Activation Leader

Ramp; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Ramp is seeking a Senior Scaled Customer Success Manager in the United States to drive onboarding and activation for a high-volume portfolio of micro-SMB and micro-MM customers. You will own end-to-end onboarding, set clear agendas, and push for rapid adoption within 60 days.

You will educate customers on Ramp functionality, tailor recommendations to workflows, and collaborate with Product, Engineering, and Support to remove blockers and accelerate value realization.

Responsibilities

• Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to Ramp adoption within 60 days through scalable motions.
• Lead onboarding with executive presence, setting agendas, controlling call flow, and driving progress in minimal touchpoints.
• Ensure fast, thorough implementation by educating customers on Ramp functionality and key workflows.
• Confidently position Ramp’s product suite (Cards, Bill Pay, Travel, Treasury, Accounting integrations) to match customer goals.
• Deeply understand customer workflows, pain points, and blockers, and collaborate with Product/Engineering/Support to solve them.
• Drive revenue by minimizing implementation delays and reinforcing Ramp as a core financial operating system.
• Use data and usage signals to prioritize outreach, identify risk, and intervene early.
• Balance implementation work, follow-ups, proactive outreach, and group onboarding with high-quality delivery.

Job description

Ramp is seeking a Senior Scaled Customer Success Manager in the United States to drive onboarding and activation for a high-volume portfolio of micro-SMB and micro-MM customers. You will own end-to-end onboarding, set clear agendas, and push for rapid adoption within 60 days.

You will educate customers on Ramp functionality, tailor recommendations to workflows, and collaborate with Product, Engineering, and Support to remove blockers and accelerate value realization.