Onboarding & Activation Manager (SMB)

Ramp; San Francisco (CA); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

401(k) with employer match

Relocation assistance to SF/NYC

Job summary

Ramp is seeking aScaled Customer Success professional to own onboarding, activation, and growth for our self-service customers. You will help refine Ramp’s scaled implementation motion to drive activation and retention across a high-volume SMB book.

You’ll build in-depth knowledge of Ramp’s product suite, coordinate with product, and design scalable onboarding processes to accelerate time-to-value for customers in a fast-paced startup environment.

Qualifications

• Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization.
• Exceptional project management and time management skills.
• Excellent verbal and written communication skills.
• Desire for ownership and growth in the role over time.
• Proven track record meeting weekly or monthly KPIs.
• Experience with owning a high volume book of business of 100+ customers at a time.
• Ability to anticipate customers’ needs and position product solutions accordingly.

Responsibilities

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, driving onboarding of new customers at scale.
• Directly own SMB accounts 1:1, ensuring onboarding in 60 days and fewer than 2 calls.
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.
• Partner closely with the Product team to ensure feedback is heard and prioritized.
• Identify areas to automate and scale the onboarding process for more clients.
• Help maintain an industry-leading customer satisfaction rate.

Skills

Project management

Time management

Communication

Job description

Ramp is seeking aScaled Customer Success professional to own onboarding, activation, and growth for our self-service customers. You will help refine Ramp’s scaled implementation motion to drive activation and retention across a high-volume SMB book.

You’ll build in-depth knowledge of Ramp’s product suite, coordinate with product, and design scalable onboarding processes to accelerate time-to-value for customers in a fast-paced startup environment.