Activation & Onboarding Leader for SMB Accounts

Triwill Group; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Relocation support to NYC or SF

Pet insurance

One Medical annual membership

Job summary

Ramp is seeking a Scaled Customer Success professional to own onboarding, activation, and growth for self-service customers. As an early team member, you will help shape Ramp’s CS organization and define scalable implementation Motion to drive activation and retention.

You will become the expert on Ramp’s product integration options and drive efficient onboarding for new customers at scale, primarily for SMB accounts.

Qualifications

• 3+ years of experience in sales, customer success, or product operations in a B2B organization.
• Excellent verbal and written communication skills.
• Exceptional project management and time management skills.
• Desire for ownership and growth in the role over time.
• Proven track record meeting KPIs.
• Experience managing a high-volume book of business (100+ customers).

Responsibilities

• Become an expert in integration and configuration options for Ramp’s products to enable scalable onboarding.
• Own SMB accounts 1:1, ensuring onboarding within 60 days and fewer than 2 calls.
• Balance priorities across implementation, follow-up, and proactive outreach.
• Partner with Product to relay customer feedback and pain points.
• Identify opportunities to automate onboarding and scale to more clients.
• Maintain industry-leading customer satisfaction rates.
• Grow, develop, and learn in a fast-paced startup environment.

Skills

Communication skills

Project management

Time management

Ownership mindset

Results-driven

KPI experience

Job description

Ramp is seeking a Scaled Customer Success professional to own onboarding, activation, and growth for self-service customers. As an early team member, you will help shape Ramp’s CS organization and define scalable implementation Motion to drive activation and retention.

You will become the expert on Ramp’s product integration options and drive efficient onboarding for new customers at scale, primarily for SMB accounts.