Partner Programs Lead & Operations

InterSystems; Boston (MA); On-site; USD 137,000 - 160,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) Profit Sharing Contribution

Paid Time Off and Holidays

Parental Leave

Tuition reimbursement

Job summary

InterSystems in Boston, MA seeks a Program Manager to own the Partner Program, guiding partners and internal stakeholders on policies, benefits, processes, and requirements, while delivering an exceptional partner experience.

You'll oversee day-to-day operations, governance, onboarding, data quality, dashboards, and cross-functional alignment with Sales, Marketing, Legal, CRM, Product, and more to drive efficiency and scalability.

Qualifications

• 5–10 years of experience in partner programs, partner operations, channel management, or a related business operations role.
• Experience with SharePoint, PRM, and reporting tools; workflow automation platforms are a plus.
• Highly organized with exceptional attention to detail.
• Logical and analytical thinker with strong problem-solving skills.
• Proactive, self-motivated, and able to work independently.

Responsibilities

• Serve as the primary point of contact and subject matter expert for the Partner Program, delivering an exceptional partner experience while providing guidance to partners and internal stakeholders on program policies, benefits, processes, and requirements.
• Manage the day-to-day operation of the Partner Program, including administration of partner tools and systems such as SharePoint, the Partner Directory, Partner Portal, and Competency Tracker.
• Manage partner governance activities, including renewals, compliance, and program benefit administration.
• Partner with stakeholders across the organization to evaluate current processes and implement operational changes to improve Partner Program efficiency and scalability through automation.
• Identify and implement opportunities to improve partner engagement and the overall partner experience.
• Ensure consistent communication of program updates to partners and internal stakeholders.
• Support partner onboarding and promote ongoing program participation.

Skills

Partner programs

Program management

Stakeholder management

Communication skills

Analytical thinking

Problem-solving

Change management

Data-driven decisions

Independent work

Collaboration

Tools

SharePoint

PRM

Pega

Microsoft Office

Reporting tools

Workflow automation platforms

Job description

InterSystems in Boston, MA seeks a Program Manager to own the Partner Program, guiding partners and internal stakeholders on policies, benefits, processes, and requirements, while delivering an exceptional partner experience.

You'll oversee day-to-day operations, governance, onboarding, data quality, dashboards, and cross-functional alignment with Sales, Marketing, Legal, CRM, Product, and more to drive efficiency and scalability.