Guest Experience Reservationist

Robert Mondavi Winery Robert Mondavi Winery; Napa (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

Robert Mondavi Winery in Napa Valley is seeking a Part-Time Reservationist to be the friendly first point of contact for guests seeking world-class tasting experiences at our Oakville estate. You will manage inbound bookings across phone, email, and online platforms, coordinate private group logistics, and communicate with Concierge, Tasting Room, and Culinary teams to ensure seamless hospitality delivery.

The role requires weekend, holiday and peak-event availability (15–25 hours/week), a

Qualifications

• 1–2 years in high-touch hospitality or concierge roles.
• Experience with winery reservations and luxury guest service.
• Polished verbal and written communication with a friendly tone.

Responsibilities

• Process individual and group reservation requests across multiple channels.
• Provide details on tasting options, club perks, and culinary offerings.
• Coordinate daily guest flow and seating with Concierge and Floor Supervisors.
• Document dietary restrictions and VIP notes in guest profiles.
• Maintain accurate guest data in CRM systems for outreach.

Skills

Reservation software

Customer service

Communication

Flexibility

Tools

Tock

OpenTable

SevenRooms

WineDirect

Commerce7

Salesforce

Job description

As a Part-Time Reservationist, you serve as the primary ambassador for guests seeking world-class tasting experiences at our iconic Oakville estate. This role manages inbound booking inquiries, coordinates private group logistics, and maintains seamless communication between prospective guests and our Concierge, Tasting Room, and Culinary teams.

Key Responsibilities:

• Booking Management: Process individual and group reservation requests across phone, email, and online reservation platforms (e.g., Tock/OpenTable).
• Guest Communication: Provide articulate, welcoming, and knowledgeable details regarding estate tasting options, private tours, wine club perks, and seasonal culinary offerings.
• Daily Logistics: Coordinate daily guest flow schedules with the Concierge desk and Floor Supervisors to ensure seamless check-ins and optimal seating pacing.
• Special Requests: Document dietary restrictions, anniversary celebrations, and VIP notes in guest profiles to enable personalized hospitality delivery.
• Database Maintenance: Capture accurate guest contact details, wine preferences, and booking histories in CRM systems to support direct-to-consumer outreach.

Qualifications & Requirements:

• Experience: 1–2 years in high-touch hospitality, luxury customer service, winery reservations, or concierge roles.
• Technical Skills: Proficiency with reservation software (Tock, SevenRooms, or OpenTable) and POS/CRM platforms (WineDirect, Commerce7, or Salesforce).
• Communication: Exceptional verbal and written communication skills with a polished, friendly tone.
• Flexibility: Ability to work weekends, holidays, and peak seasonal event days as needed (15–25 hours/week).
• Wine Knowledge: Basic understanding of Napa Valley wines and Oakville terroir (WSET Level 1/2 or CSW is a plus).
• Must be 21 years of age or older.