Part-Time Welcome Desk Associate – Build Community

YMC; Waukee (IA); On-site; USD 15,000 - 18,000; Part time

Job summary

YMCA in Waukee, IA is seeking a part-time Welcome Center Associate to assist members and guests, promote the YMCA, and uphold its mission and values. The role focuses on front desk service, tours, transactions, and maintaining a welcoming lobby.

Shifts available: Thursday 5p-9p and/or Saturday 10a-2p or 2p-6p, up to 20 hours per week. Pay rate is $11.00-$13.00 per hour based on qualifications; closing date for applications is November 19, 2026, with rolling reviews.

Qualifications

• Ability to read, write, and perform simple mathematical functions.
• Must be at least 18 years of age.
• Minimum 6 months of work experience that involved cash handling.
• Perform basic computer skills such as using the membership software, computerized time clock, and online training requirements.
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
• Child Abuse Prevention Training - prior to starting if hired and maintained annually.
• Training to be completed within the first 30 days and maintained afterwards.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct tours responsive to the needs of prospective members; performs basic member and program transactions.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains lobby appearance and ensure safety measures are in place.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Skills

Cash handling

Education

CPR/First Aid/AED Certification

Child Abuse Prevention Training

Training to be completed within the first 30 days

Tools

Membership software

Computerized time clock

Online training requirements

Job description

YMCA in Waukee, IA is seeking a part-time Welcome Center Associate to assist members and guests, promote the YMCA, and uphold its mission and values. The role focuses on front desk service, tours, transactions, and maintaining a welcoming lobby.

Shifts available: Thursday 5p-9p and/or Saturday 10a-2p or 2p-6p, up to 20 hours per week. Pay rate is $11.00-$13.00 per hour based on qualifications; closing date for applications is November 19, 2026, with rolling reviews.