Front Desk & Member Experience Associate

YMCA of Greater Waukesha County; Waukesha (WI); On-site; USD 15,000 - 17,000; Part time

Job summary

YMCA of Greater Waukesha County in Waukesha, WI 53186 is seeking a part-time Greeter/Scanner to welcome members and guests, verify identity at entry, and provide information about programs and services. You will answer inquiries, maintain a clean front desk, and assist with basic data extraction from software apps.

The role emphasizes strong customer service, effective communication, and alignment with YMCA values, with hourly pay of $11.00–$12.00.

Qualifications

• Must be able to relate well to members and visitors in person or by phone.
• Requires computer skills and the ability to extract information from various software programs.
• Public relations and customer service skills are essential.
• Must be self-motivated with decision-making ability and team cooperation.

Responsibilities

• Create a welcoming environment for members and guests.
• Verify identity and membership/program status at entry.
• Greet members by name and answer questions about programs and facility.
• Respond to member needs and handle complaints politely with problem-solving.
• Answer calls professionally and transfer as needed.
• Adhere to YMCA policies and procedures for safety and operations.
• Know emergency procedures and coordinate with staff as required.
• Uphold YMCA core values of caring, honesty, responsibility, and respect.
• Open or close the facility based on posted hours and secure it at closing.

Skills

Customer service

Communication

Public relations

Problem solving

Telephone etiquette

Computer skills

Job description

YMCA of Greater Waukesha County in Waukesha, WI 53186 is seeking a part-time Greeter/Scanner to welcome members and guests, verify identity at entry, and provide information about programs and services. You will answer inquiries, maintain a clean front desk, and assist with basic data extraction from software apps.

The role emphasizes strong customer service, effective communication, and alignment with YMCA values, with hourly pay of $11.00–$12.00.