Part-Time Member Services & Front Desk Associate

Red Wing Family YMCA; Red Wing (MN); On-site; USD 15,000 - 19,000; Part time

Job summary

Red Wing Family YMCA in Red Wing, MN is seeking a part-time Member Services Representative. You will provide excellent service to members, promote memberships, and help maintain a welcoming lobby area. The role emphasizes equity, inclusion, and a supportive team environment.

Hourly rate is $12.50 with shifts that vary across weekdays and weekends. This position reports to the Member Services Coordinator and involves front-desk interaction, merchandise sales, and member engagement.

Qualifications

• Excellent interpersonal and problem-solving skills; detail oriented.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience; ability to multi-task.
• Basic knowledge of computers.
• Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.
• Must be able to successfully pass a background check.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships; completes merchandise sales.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Fold and hand out towels; maintain desk and lobby cleanliness.
• Fosters an inclusive environment appreciative of differences in the workplace.
• Values: Accept and demonstrate the Y’s values
• Community: Desire to serve others and fulfill community needs
• Inclusion: Work effectively with people of different backgrounds, abilities, opinions, and perceptions
• Relationships: Build rapport and relate well with others
• Developing Others: Take the initiative to assist in developing others
• Decision-Making: Make sound judgments, and transfer learning from one situation to another
• Change Capacity: Demonstrate an openness to change, and seek opportunities in the change process

Skills

Interpersonal skills

Problem-solving

Detail oriented

Multi-tasking

Basic computer skills

Job description

Red Wing Family YMCA in Red Wing, MN is seeking a part-time Member Services Representative. You will provide excellent service to members, promote memberships, and help maintain a welcoming lobby area. The role emphasizes equity, inclusion, and a supportive team environment.

Hourly rate is $12.50 with shifts that vary across weekdays and weekends. This position reports to the Member Services Coordinator and involves front-desk interaction, merchandise sales, and member engagement.