Weekend Welcome Center Associate – Member Experience

YMCA of Central Massachusetts; Worcester (MA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Access to the Facilities for all YMCA 

Employee Assistance Program

Sick Leave

Job summary

YMCA of Central Massachusetts, Greendale Family Branch, seeks a part-time Welcome Center associate to greet members, answer questions about programs and memberships, and help create a friendly, inclusive environment.

This role focuses on member service at the front desk, processing enrollments and cancellations, and supporting staff with administrative tasks. Shifts are Saturdays and Sundays from 9:30am to 2:30pm, with pay of $15.00 per hour and access to YMCA benefits.

Qualifications

• At least 18 years old.
• At least one year of customer service experience preferred.
• Able to use and navigate on a computer and computer related systems.

Responsibilities

• Greet all YMCA members coming in when scanning their membership passes and create a friendly atmosphere at the branch.
• Provide accurate information about programs, YMCA memberships and policies to members and potential members.
• Promote membership at the YMCA and present new member materials to establish and engage potential new members including the sales of new membership enrollments.
• Responsible for entering member cancellations and follow up with phone calls as needed.
• Assist with any administrative tasks, member requests and follow front desk procedures.
• Follow all guidelines and policies according to the YMCA of Central Massachusetts including following emergency procedures when necessary.
• Attend staff meetings and trainings as required.
• Perform other assigned duties as needed.

Skills

Customer service

Interpersonal skills

Computer skills

Job description

YMCA of Central Massachusetts, Greendale Family Branch, seeks a part-time Welcome Center associate to greet members, answer questions about programs and memberships, and help create a friendly, inclusive environment.

This role focuses on member service at the front desk, processing enrollments and cancellations, and supporting staff with administrative tasks. Shifts are Saturdays and Sundays from 9:30am to 2:30pm, with pay of $15.00 per hour and access to YMCA benefits.