Front Desk Representative - Evenings & Saturdays | Waukee Family YMCA

YMCA; Waukee (IA); On-site; USD 15,000 - 18,000; Part time

Job summary

YMCA in Waukee, IA is seeking a part-time Welcome Center Associate to assist members and guests, promote the YMCA, and uphold its mission and values. The role focuses on front desk service, tours, transactions, and maintaining a welcoming lobby.

Shifts available: Thursday 5p-9p and/or Saturday 10a-2p or 2p-6p, up to 20 hours per week. Pay rate is $11.00-$13.00 per hour based on qualifications; closing date for applications is November 19, 2026, with rolling reviews.

Qualifications

• Ability to read, write, and perform simple mathematical functions.
• Must be at least 18 years of age.
• Minimum 6 months of work experience that involved cash handling.
• Perform basic computer skills such as using the membership software, computerized time clock, and online training requirements.
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
• Child Abuse Prevention Training - prior to starting if hired and maintained annually.
• Training to be completed within the first 30 days and maintained afterwards.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct tours responsive to the needs of prospective members; performs basic member and program transactions.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains lobby appearance and ensure safety measures are in place.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Skills

Cash handling

Education

CPR/First Aid/AED Certification

Child Abuse Prevention Training

Training to be completed within the first 30 days

Tools

Membership software

Computerized time clock

Online training requirements

Job description

• Location 210 N Warrior Lane,Waukee, IA, 50263,United States
• Base Pay $11.00 - $13.00 / Hour
• Employee Type Part-Time

For generations, the Y has been a place where people build skills, confidence, connections, and a sense of purpose that strengthens our community.

A Job that Changes Lives, Starting with Yours!

Summary

This position respond to member and guest needs, promote the YMCA, maintain the cleanliness and organization of the Welcome Center and Lobby areas, and ensure the mission, purpose, image and core values of the YMCA are conveyed in everything they do.

Job Location

Waukee Family YMCA

Shifts Available

Thursday 5p-9p and/or Saturday 10a-2p, or 2p-6p ; maximum 20 hours a week

Pay Rate

$11.00-$13.00+/hour based on qualifications

Closing Date for Applications

November 19, 2026 - Applications will be reviewed on a rolling basis.

Essential Functions

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct tours responsive to the needs of prospective members; performs basic member and program transactions.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains lobby appearance and ensure safety measures are in place.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Education/Experience Requirements

• Ability to read, write, and perform simple mathematical functions
• Must be at least 18 years of age
• Minimum 6 months of work experience that involved cash handling
• Perform basic computer skills such as using the membership software, computerized time clock, and online training requirements.
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting
• Child Abuse Prevention Training - prior to starting if hired and maintained annually
• Training to be completed within the first 30 days and maintained afterwards

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• The employee is occasionally required to sit; stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.
• The noise level in the work environment is usually moderate.
• The employee must have the ability to adapt to frequently changing working conditions and to work a flexible schedule.

Help positively impact children and families in our community and SEIZE THE OPPORTUNITY TO IMPACT YOUR OWN LIFE - experience, knowledge, satisfaction and joy are just some of the ways you'll grow, learn and thrive.