Member Services Associate — Part-Time, Boise

Entertimeonline; Boise (ID); Sur place; USD 16 000 - 23 000; Temps partiel

Résumé du poste

The West Boise YMCA is seeking a Welcome Center Staff member to help create a friendly, welcoming atmosphere for everyone entering the Y. This fast-paced role requires computer proficiency, strong customer service, and the ability to stand for the duration of shifts.

Our team serves a busy community with many programs and facilities; the role is part-time with daytime/evening/weekend shifts and a pay rate of $13.95 per hour.

Qualifications

• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be able to maintain confidentiality.

Responsabilités

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause and support them in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion. Assist in connecting them to appropriate Y staff and programs.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.

Connaissances

Customer service

Sales experience

Basic computer skills

Communication skills

Interpersonal skills

Confidentiality

Safety awareness

Description du poste

The West Boise YMCA is seeking a Welcome Center Staff member to help create a friendly, welcoming atmosphere for everyone entering the Y. This fast-paced role requires computer proficiency, strong customer service, and the ability to stand for the duration of shifts.

Our team serves a busy community with many programs and facilities; the role is part-time with daytime/evening/weekend shifts and a pay rate of $13.95 per hour.