Weekend Welcome Desk & Member Services Associate

YMCA; Worcester, Northern (MA, KY); Hybrid; USD 21,000 - 25,000; Part time

Job summary

Greendale Family Branch YMCA is seeking a part-time Welcome Center team member in Worcester, MA. You will greet members, provide program and policy information, and assist with membership sales while handling cancellations and front desk tasks.

The role requires strong interpersonal skills and basic computer use, with Saturday/Sunday shifts from 9:30am to 2:30pm and pay of $15.00 per hour, plus access to facilities and benefits. Training and a welcoming culture are emphasized.

Qualifications

• At least 18 years old.
• At least one year of customer service experience preferred.
• Able to use and navigate on a computer and computer related systems.

Responsibilities

• Greet all YMCA members coming in when scanning their membership passes and create a friendly atmosphere at the branch.
• Provide accurate information about programs, YMCA memberships and policies to members and potential members.
• Promote membership at the YMCA and present new member materials to establish and engage potential new members including the sales of new membership enrollments.
• Responsible for entering member cancellations and follow up with phone calls as needed.
• Assist with any administrative tasks, member requests and follow front desk procedures.
• Follow all guidelines and policies according to the YMCA of Central Massachusetts including following emergency procedures when necessary.
• Attend staff meetings and trainings as required.
• Perform other assigned duties as needed.

Skills

Customer service

Interpersonal skills

Computer skills

Job description

Greendale Family Branch YMCA is seeking a part-time Welcome Center team member in Worcester, MA. You will greet members, provide program and policy information, and assist with membership sales while handling cancellations and front desk tasks.

The role requires strong interpersonal skills and basic computer use, with Saturday/Sunday shifts from 9:30am to 2:30pm and pay of $15.00 per hour, plus access to facilities and benefits. Training and a welcoming culture are emphasized.