Part-Time Telecom Technician – Networking & Repairs

TKC Holdings; Anoka (MN); On-site; USD 30,000 - 34,000; Part time

Job summary

TKC Holdings, Inc. is hiring a Part-Time Telecom Technician to serve as the main interface for facility system inquiries, track inmate grievances, and manage phone system repairs.

The role involves replacing or repairing telephone sets, maintaining weekly status updates, and coordinating with facility security for visits and deliveries. The position requires a high school diploma or GED, customer service experience, and 3+ years in a high-tech environment with hardware, software, and networking

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3+ years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Position can require overtime, non-standard schedules

Responsibilities

• Track and manage inmate inquiries, grievances, and responses.
• Add and maintain PIN number investigations.
• Assist facility investigative personnel with reporting needs & tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Report generation assistance and limited training to new facility personnel.
• Provide weekly update of phone system status, repairs made, open items.
• Repair or replace broken telephone sets.
• Assist technical support with system troubleshooting.
• Complete RMA forms and track/ship tablets for replacement.
• Use the software to troubleshoot and provide reports when needed.
• Retrieve defective tablet/s and distribute spare equipment as needed.
• Create trouble tickets and track repair/equipment requests.
• Research and respond to complaints in established timelines so that problems are resolved.
• Maintain ongoing tablet/onsite equipment inventory.
• Other duties as assigned

Skills

Customer service

Phone system troubleshooting

Hardware maintenance

Networking basics

Technical support

Education

High school diploma or GED

Related experience or training

Tools

Tablet repair tools

Phone system software

Job description

TKC Holdings, Inc. is hiring a Part-Time Telecom Technician to serve as the main interface for facility system inquiries, track inmate grievances, and manage phone system repairs.

The role involves replacing or repairing telephone sets, maintaining weekly status updates, and coordinating with facility security for visits and deliveries. The position requires a high school diploma or GED, customer service experience, and 3+ years in a high-tech environment with hardware, software, and networking