Part-Time On-Site Telecom Technician - Corrections

TKC Holdings, Inc.; Greenville (TX); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

EAP

Sick leave

Job summary

TKC Holdings, Inc. through ICS seeks a Part-Time Telecom Technician to serve as the main interface for facility system inquiries, track inmate concerns, and manage phone system status and repairs.

Requirements include a high school diploma or GED, customer service experience, and 3+ years in a high-tech environment with hardware, software, and networking skills. The position is on-site, five days a week, four hours per day, with possible overtime in a correctional facility.

Qualifications

• Customer service experience.
• 3+ years demonstrated skills in a high tech environment (hardware, software, networking).
• Overtime, non-standard schedules and evening/night shifts may be required.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Assist with PIN number investigations and reporting needs.
• Coordinate site visits and material delivery through facility security.
• Provide weekly updates on phone system status and repairs.

Skills

Customer service

Hardware maintenance

Software management

Networking

Education

High school diploma or GED

Job description

TKC Holdings, Inc. through ICS seeks a Part-Time Telecom Technician to serve as the main interface for facility system inquiries, track inmate concerns, and manage phone system status and repairs.

Requirements include a high school diploma or GED, customer service experience, and 3+ years in a high-tech environment with hardware, software, and networking skills. The position is on-site, five days a week, four hours per day, with possible overtime in a correctional facility.