Corrections Telecom Technician - Onsite Phone Systems

Keefesupply; Brighton (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical w/prescription coverage

Dental

Vision

Basic Life and AD&D Insurance

Voluntary benefits (short/long term)

Job summary

TKC Holdings, Inc is seeking a Telecom Technician to serve as the primary interface for facility system inquiries, tracking inmate grievances, and managing repairs for telephone sets within correctional facilities.

This role requires strong customer service, hardware/software/network skills, and the ability to work five days a week, eight hours per day, with possible overtime. Training and support will be provided in a high-tech environment.

Qualifications

• High school diploma or GED or equivalent.
• Customer service experience.
• 3+ years in a high tech environment emphasizing hardware, software, and networking.
• Overtime and non-standard schedules may be required.

Responsibilities

• Track and manage inmate inquiries, grievances, and responses.
• Add and maintain PIN number investigations.
• Assist facility investigative personnel with reporting needs and tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Provide weekly updates on phone system status and repairs.

Skills

Customer service

High tech environment

Hardware maintenance

Software management

Networking

Education

High school diploma or GED

Tools

None

Job description

TKC Holdings, Inc is seeking a Telecom Technician to serve as the primary interface for facility system inquiries, tracking inmate grievances, and managing repairs for telephone sets within correctional facilities.

This role requires strong customer service, hardware/software/network skills, and the ability to work five days a week, eight hours per day, with possible overtime. Training and support will be provided in a high-tech environment.