Part-Time Telecom Technician: Phone Systems & Support

TKC Holdings, Inc.; Anoka (MN); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Medical w/prescription coverage

Dental

Vision

Basic Life Insurance

Voluntary benefits (short/long term)

401(k) retirement match

DailyPay

Job summary

TKC Holdings, Inc.-comprising Trinity Services Group, Keefe Group, and Courtesy Products—seeks a Part-Time Telecom Technician in Minnesota to serve as the primary interface for facility system inquiries and to repair or replace broken telephone sets. You will provide weekly status updates and support system troubleshooting.

The role emphasizes handling inmate inquiries, PIN investigations, and coordinating site visits with facility security, with overtime possible as needed.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing computer hardware maintenance, software management, and networking.
• Position can require overtime, non-standard schedules

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN Number Investigations.
• Assist facility investigative personnel with reporting needs & tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Provide weekly update of phone system status, repairs made and any open items
• Repair or replace broken telephone sets
• Assist technical support with system troubleshooting
• Create trouble tickets and track repair/equipment requests
• Research and respond to complaints in established timelines so problems are resolved promptly

Skills

Customer service

High tech environment

Overtime flexibility

Education

High School Diploma or GED

1–3 months related experience or training

Equivalent combination of education and experience

Job description

TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Wage Rate

$22.00-25.00/hour
Overview

TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

About This Position

The Part-Time Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.

Essential Functions, Duties and Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Number Investigations
• Assist facility investigative personnel with reporting needs & tasks
• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Report generation assistance and limited training to new facility personnel
• Provide weekly update of phone system status, repairs made, open items
• Repair or replace broken telephone sets
• Assist technical support with system troubleshooting
• Complete RMA forms and track/ship tablets for replacement
• Use the software to troubleshoot and provide reports when needed
• Retrieve defective tablet/s and distribute spare equipment as needed
• Create trouble tickets and track repair/equipment requests
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner
• Maintain ongoing tablet/onsite equipment inventory
• Other duties as assigned

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Position can require overtime, non-standard schedules

Benefits

As an hourly employee, you are eligible for the Employee Assistance Program (EAP) at no cost to you. You will accrue one (1) hour of paid Sick leave per every thirty (30) hours worked.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108

Work Location

On-Site