Telecom Technician - Corrections Facilities

TKC Holdings, Inc.; Castle Rock (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement

Life Insurance

AD&D Coverage

Disability Coverage

Job summary

TKC Holdings, Inc. through its subsidiaries provides services to correctional facilities nationwide. TKC’s Telecom Technician role serves as the primary interface for facility system inquiries, manages inmate grievances, and repairs or replaces broken telephone sets.

You will deliver weekly status updates and support reporting needs. The position operates five days a week, eight hours per day inside correctional facilities and offers benefits such as health insurance, a 401(k) plan with company

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3+ years demonstrated skills in a high tech environment, emphasizing hardware maintenance, software management, and networking.
• Position may require overtime, non-standard schedules and evening/night shifts.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN number investigations.
• Assist facility investigative personnel with reporting needs & tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Report generation assistance and limited training to new facility personnel.
• Provide weekly update of phone system status, repairs made, open items.
• Repair or replace broken telephone sets.
• Assist technical support with system troubleshooting.
• Complete RMA forms and track/ship tablets for replacement.
• Create trouble tickets and track repair/equipment requests.
• Maintain ongoing tablet/onsite equipment inventory.

Skills

Customer service

High tech environment

Hardware maintenance

Software management

Networking

Education

High school diploma or GED

Job description

TKC Holdings, Inc. through its subsidiaries provides services to correctional facilities nationwide. TKC’s Telecom Technician role serves as the primary interface for facility system inquiries, manages inmate grievances, and repairs or replaces broken telephone sets.

You will deliver weekly status updates and support reporting needs. The position operates five days a week, eight hours per day inside correctional facilities and offers benefits such as health insurance, a 401(k) plan with company