Telecom Technician - Facility Communications Pro

TKC Holdings, LLC; Anoka (MN); On-site; USD 30,000 - 34,000; Part time

Job summary

TKC Holdings, Inc. oversees IC Solutions (ICS) and related brands and is hiring a Part-Time Telecom Technician. The role interfaces with facility personnel to track inmate inquiries, manage complaints, and respond to incidents.

You will repair or replace broken telephone sets and provide weekly status updates on the phone system. The position requires a high school diploma (or GED) and 3+ years in a high-tech environment including hardware maintenance, software management, and networking, with

Qualifications

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Position may require overtime, non-standard schedules.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN Number Investigations.
• Assist facility investigative personnel with reporting needs & tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Report generation assistance and limited training to new facility personnel.
• Provide weekly update of phone system status, repairs made, open items.
• Repair or replace broken telephone sets.
• Assist technical support with system troubleshooting.
• Complete RMA forms and track/ship tablets for replacement.
• Use the software to troubleshoot and provide reports when needed.
• Retrieve defective tablet/s and distribute spare equipment as needed.
• Create trouble tickets and track repair/equipment requests.
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner.
• Maintain ongoing tablet/onsite equipment inventory.
• Other duties as assigned.

Education

High school diploma or GED

Job description

TKC Holdings, Inc. oversees IC Solutions (ICS) and related brands and is hiring a Part-Time Telecom Technician. The role interfaces with facility personnel to track inmate inquiries, manage complaints, and respond to incidents.

You will repair or replace broken telephone sets and provide weekly status updates on the phone system. The position requires a high school diploma (or GED) and 3+ years in a high-tech environment including hardware maintenance, software management, and networking, with