On-Site Telecom Technician (Correctional Facilities)

TKC Holdings, Inc.; Castle Rock (CO); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical w/prescription

Dental

Vision

Life Insurance

Voluntary benefits (short/long term)

401(k) company match

DailyPay

Job summary

TKC Holdings, Inc. via ICSolutions is seeking a Telecom Technician to serve as the primary interface for facility system inquiries, tracking grievances, speeding responses, and coordinating site visits inside correctional facilities.

The role involves repairing or replacing broken telephone sets, generating reports, and providing weekly updates on system status. Requires 3+ years in a high-tech environment and strong hardware/software networking skills.

Qualifications

• Customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN Number Investigations.
• Assist facility investigative personnel with reporting needs & tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Report generation assistance and limited training to new facility personnel.
• Provide weekly update of phone system status, repairs made, open items.
• Repair or replace broken telephone sets.
• Assist technical support with system troubleshooting.
• Complete RMA forms and track/ship tablets for replacement.
• Use the software to troubleshoot and provide reports when needed.
• Retrieve defective tablet/s and distribute spare equipment as needed.
• Create trouble tickets and track repair/equipment requests.
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner.
• Maintain ongoing tablet/onsite equipment inventory.
• Must work (5) days a week, (8) hours a day inside correctional facility.
• Other duties as assigned

Skills

Customer service

Hardware maintenance

Software management

Networking

Overtime possible

Education

High school diploma or GED

Job description

TKC Holdings, Inc. via ICSolutions is seeking a Telecom Technician to serve as the primary interface for facility system inquiries, tracking grievances, speeding responses, and coordinating site visits inside correctional facilities.

The role involves repairing or replacing broken telephone sets, generating reports, and providing weekly updates on system status. Requires 3+ years in a high-tech environment and strong hardware/software networking skills.