Part-Time Telecom Technician for Secure Facility IT

TKC Holdings, LLC; Greenville (TX); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Sick leave accrual

Job summary

TKC Holdings, Inc., including Trinity Services Group, Keefe Group and Courtesy Products, seeks a Part-Time Telecom Technician to serve as the primary liaison for facility system inquiries and to manage inmate communications.

You will repair or replace telephone sets, generate reports, and maintain equipment inventory while working five days a week for four hours daily inside a correctional facility. Strong technical and customer service skills required.

Qualifications

• High school diploma or GED required; related experience/training considered.
• Customer service experience required.
• 3+ years in a high-tech environment focusing on hardware, software, and networking.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN Number Investigations.
• Assist facility investigative personnel with reporting needs and tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Provide weekly updates of phone system status, repairs, and open items.
• Repair or replace broken telephone sets; assist technical support with troubleshooting.
• Create trouble tickets and track repair/equipment requests; distribute tablets as needed.

Skills

Customer service

Networking

Hardware maintenance

Software management

Education

High school diploma or GED

Job description

TKC Holdings, Inc., including Trinity Services Group, Keefe Group and Courtesy Products, seeks a Part-Time Telecom Technician to serve as the primary liaison for facility system inquiries and to manage inmate communications.

You will repair or replace telephone sets, generate reports, and maintain equipment inventory while working five days a week for four hours daily inside a correctional facility. Strong technical and customer service skills required.